Customer Service - A thing of the past
I lament the service we took for granted from days gone by.
Recently in UK I bought a digital movie from Amazon, mine to keep, not rented.
On a visit to US it has disappeared from my profile.
Now to my issue, thinking there may have been a regional issue I sent a message to Amazon asking simply, can a digital movie bought in UK be viewed in US - binary answer, yes or no.
They replied saying they understood my concern and sent me a link.
I responded saying it was a yes of no answer and I didn't need to trawl through links in an attempt to find information.
Reply was that they understood my frustration and they sent me a link giving tips for downloading titles.
Getting irritated now I replied I did not need a link for downloading, merely a yes/no answer to if this has restrictions in US.
Reply was apologies, they supplied me with a link to 'find out more'.
I am pondering a further reply.
Geffers
I miss the days when customer service was real too. It also shouldn't be an exception to have good customer service. Anytime a company gives me exceptional service, I will email them a thank you.
Did you ever get your movie issue resolved with Amazon?